Lost, Stolen, Damaged E-card and Replacement

Lost or stolen e-card must be reported immediately at LBP Bicutan Branch (DOST-SEI Scholarships branch of account) or call HOTLINE Number 405-7000 to block it off and avoid unauthorized use of the card.

The initial cost of your e-card is free of charge; however, if your e-card is lost, stolen or damaged, you shall be charged P250.00 to replace it or the prevailing price at the time of your request.

In case of a defective e-card, LBP will replace the card free of charge upon surrender by the e-cardholder within 30 calendar days from receipt of the card.

Replacement Procedure

• Request in writing addressed to DOST-SEI Director for the replacement of lost or stolen or damaged e-card.
• DOST-SEI Director will approve and endorse the request to LBP Bicutan Branch.
• LBP-Bicutan Branch Account Head will authenticate based on existing records with LBP.
• Scholar must fill-out the following required forms:
• • Advice on Lost/Stolen Card;
  • Affidavit for Lost e-Card (for notarization by the client); and
  • Request for Replacement of the e-card and pay the replacement fee (P250.00) to the teller or prevailing rate whichever is higher.

Dormancy Period and Balance

The account becomes dormant if it is inactive for 2 years and shall be subject to service charge of P100.00 per month.